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RETURN POLICY
PLEASE READ THE FOLLOWING BEFORE PLACING AN ORDER!
In the event that you wish to exchange or return your purchase, please thoroughly read the following. You must adhere to the policy below, or your request for exchange or return will be denied.
- The customer is responsible for all shipping charges.
- Exchange or return will not be accepted unless pre-authorize by our return department. Request for Return Merchandise Authorization (RMA) number must be made with in 3 business days (14 business days for Thanksgiving and Christmas Orders) from receipt of order via e-mail at info@buyleatherbags.com.
- We must receive return merchandise within 7 business days after RMA Number has been issued. Exceptions for international orders; please inquire at time of request for RMA#. Return freight charges are prepaid by customer. Collect shipments will be refused.
- Returning merchandise must be sent back in its original factory condition and packaging. We cannot accept items that are not in original factory condition. The return item must have the original box, labels and tags still attached and undamaged. Items must not have been worn other than to try it on. Items altered in any way, washed, exposed to smells, such as cigarette smoke or perfume will not be accepted. Do not mark, tape or attach anything which may cause damage to the original packaging box. Damaged packaging box will not be accepted for return.
Do not send your return order without Return Merchandise Authorization (RMA) number. RMA# must be clearly marked on outside of shipping box, or the package will be refused.
RETURNS
- No Restocking Fee ($0.00) will be applied for all refunds.
Shipping and Handling charges are non-refundable.
To Customers who received free shipping on their order, please note that if an item from the original order is returned, and the balance of the original order goes below $350, the standard S&H fee will be deducted from your refund.
EXCHANGES
- We offer one exchange per item without Restocking Fee. (Re-shipping and handling fee will be charged.)
- Exchange must be equal or higher amount. If exchange item is lower amount, the difference will be applied as store credit towards your next purchase. Difference amount can not be refunded.
- Once you have exchanged and wish to return it for refund, restocking fee ($30.00) will be applied.
- For Second Exchange, restocking fee ($15.00) will be charged.
- Please allow 3 to 5 days for the exchange order to be processed. Exchange orders will be shipped Regular Ground Service.
- Your credit card will be charged for any price differences.
If you have any questions please call us toll free at info@buyleatherbags.com.
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